FAQ

Can I track my order?

Yes! Once your order leaves our warehouse, you will receive an email with a link to the courier company and a tracking number. Use this link to check the current status of your shipment.

What happens if I received a defective item or there was a mistake in my order?

First of all, we apologize for the inconvenience! Please email our customer service with your order number and a photo of the defective item or the item that arrived by mistake, and we will make sure it is handled as soon as possible.

Why was my credit card payment declined?

There can be several reasons for this:

* Your credit card may have expired.

* You may have exceeded your credit limit. Please contact your bank.

How can I use the GIFT CARD I received?

You can redeem it on our website. To redeem the GIFT CARD, enter the GIFT CARD code you received during checkout in the dedicated field.

Does my GIFT card have an expiration date?

No! Unless stated otherwise.

Contact us with any question

We're here for any question! Leave your details in the contact form below or send a WhatsApp message.